Customize it!

Everything these days is customized…your burger at fast food restaurants…your wedding vows…your new car and using variables and advanced actions in Adobe Captivate, so can your e-learning.

In a recent course I created on Interview skills I decided to include an interview simulations. In addition to the feedback that happened throughout the scenario, I decided to provide a summary of customized feedback at the end of the scenario.

 

Setting the Scene

I designed a scenario for the training that many managers would face, hiring a person for a counter sales position.

Question

User Decisions

The user then goes through the scenario, making decisions about actions to take and questions to ask. I attached the responses to variables using standard actions so that when a user chooses a specific answer it may add one to the variable.

Introduction

Receiving Feedback

At the end of the scenario, the user receives customized feedback on the interview they conducted. I was able to use a conditional action to evaluate the variables and based on the variables value, show certain feedback. This allows the feedback to be very specific to the choices the employee made.

Feedback

From a Technical Side

So for each decision that a user was going to make, I created a variable. When the employee clicks on a decision choice, it either activates a standard action that increments the variable by one or it does nothing, leaving the value of the variable alone. Clicking the choices also moves the scenario forward based on the decision made. At the end of the scenario, the user receives summary feedback. For the summary feedback section at the end of the scenario, I created invisible text boxes with different feedback for each of the major concepts that I wanted to give the employee feedback on. Most times there were two different feedback options, but for some there were more. Advanced Action ScreenUpon entry to the slide, I used a conditional action to evaluate the variables. For each variable, I set up the action to evaluate the value of the variable and based on that value, it would show a specific text box. For instance, if the value of the variable was 1, it would show text box A, else, it would show text box B.

 

This allowed me to provide customized feedback to each employee taking the course. I also allow them to go through the scenario repeatedly so it was important that I attached a standard action to my restart button that clears all the feedback and resets the value of all the variables back to 0.

If you are interested in creating some customized feedback Adobe Captivate’s variables and advanced actions are a great way to do this. If you would like more information about this process, reach out to me and I would be happy to help you.